Refund policy

 

Client Returns Policy
7.15 To process returns for products sold to end clients, the following conditions must be met:
(a) A printed paper receipt must be kept as proof of sale for each item returned.
(b) Returns may only be accepted up to 30 days from the date of the client’s original purchase.
(c) You must notify Customer Service within 7 days of receiving the item back from your client by
emailing customerservice@dermalogica.co.uk or calling 0800 591 818 (UK) / 1800 818 555 (EIRE).

When contacting Customer Service regarding the return, you must include:
(a) The date the client originally purchased the item
(b) The date the return was made
(c) A copy of the printed receipt
(d) The batch number of the item
(e) A full description of the reason for return
(f) Photographic and/or video evidence of the product and packaging

Products that have been discontinued cannot be accepted for return under any circumstances, including client returns. Failure to meet the conditions outlined above may result in the return being rejected. Aside from client returns as documented in this policy, we cannot accept returns for reasons such as overstock or expired stock.